1. Introduction
BalanceWell (balancewell.life) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services globally.
By using this website, you agree to the practices described in this policy.
2. Who We Are
BalanceWell is an educational wellness and nutrition platform providing assessments, educational content, and free resources related to lifestyle, nutrition, and long-term balance.
We do not sell products or services directly through this website.
3. What Data We Collect
We may collect the following personal data when you use our website or complete an assessment:
a) Personal identification data
- First name
- Email address
- Country
b) Lifestyle and body-related data (self-reported)
- Age
- Height
- Weight
⚠️ This information is provided voluntarily by you and is used only for educational and informational purposes.
4. How We Use Your Data
We use your data to:
- Deliver your requested free resources (eBooks, video series)
- Send educational emails and updates you have opted into
- Review assessment responses to provide personalized educational direction
- Improve website performance and user experience
- Analyze traffic and usage patterns
We do not sell, rent, or trade your personal data.
5. Health & Medical Disclaimer
BalanceWell does not provide medical advice, diagnosis, or treatment.
All information, assessments, and educational materials are provided for general educational purposes only.
You should always consult a qualified healthcare professional before making health or nutrition decisions.
6. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent – when you submit forms or subscribe to emails
- Legitimate interest – to improve our services and deliver requested content
- Legal obligations – where required by law
You may withdraw your consent at any time.
7. Email Communication
When you subscribe or complete an assessment:
- You may receive educational emails and free resources
- You can unsubscribe at any time using the link in every email
- We use MailerLite as our email service provider
MailerLite processes your data in accordance with GDPR and applicable privacy laws.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic (Google Analytics)
- Measure marketing performance (Meta / Facebook Pixel, TikTok Pixel)
- Improve functionality and user experience
You can manage or withdraw your cookie consent at any time via our cookie banner or browser settings.
(See our Cookie Policy for more details.)
9. Third-Party Services
We may share limited data with trusted service providers, including:
- Email marketing platforms (MailerLite)
- Analytics providers (Google Analytics)
- Advertising platforms (Meta, TikTok)
These providers process data only on our behalf and under strict data protection agreements.
10. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or until you request deletion.
11. Your Rights (Global & GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- File a complaint with a data protection authority
- To exercise your rights, contact us at: support@balancewell.life
12. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
13. International Users
BalanceWell operates globally.
If you access this site from outside your country, your data may be processed in jurisdictions with different data protection laws, always in compliance with applicable regulations.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
15. Contact
If you have questions about this Privacy Policy or how your data is handled, contact us at:
📧support@balancewell.life